President & CEO
Alicia Carr took an interest in Kelco early on, working for her mother in the family business. From back room receiving to customer care, and finally into management, Alicia has been involved with all aspects for over 20 years. Married, with three beautiful children, Alicia enjoys watching all three of her children play youth sports; especially hockey. On a given hockey season, Alicia will take in 170 games between October and March. In her rare bits of spare time, she enjoys time at the lake with family and friends, traveling, and reading James Patterson novels.
Mike joined the Kelco family in the autumn of 2013 as the Customer Care supervisor. Having an extensive background in sales and customer service, he has recently made the transition to sales representative for Kelco. Mike has the pleasure of working closely with Selected Independent funeral homes as well as establishing new customer accounts. His drive to foster new relationships and exceed customer expectations is a top priority for Mike. In his free time, he enjoys spending it with his beautiful wife and being involved in many activities with his two children (Emma and Jack). Mike is an avid sports fan, enjoying hockey, baseball and cheering for the Green Bay Packers. Mike is excited about his future with Kelco and the growth potential that this industry has to offer.
Customer Care Team
Lisa Shackle has enjoyed talking with, and finding solutions for Kelco’s customers for more than 20 years. With a broad spectrum of product knowledge, Lisa is dedicated to finding an effective solution for each and every customer she encounters. She looks back to her most memorable moment when she was hired by Nira Mesker, and is proud of the fact that we continue to be an independent, family owned small business just the same as many of our customers are.
Customer Care Team
Michelle has enjoyed being in a variety of different roles throughout her career, including project management / support, as well as training and educating. All of these roles have included opportunities for creating unique and positive customer experiences. Joining our team as a Customer Care Specialist in February 2014, Michelle wishes to make her customer’s priority the focus of every call. She was honored to have received a letter from one of her customers which thanked her for her part in ensuring his order was delivered as expected and on time for a special event at the funeral home. Michelle spends her free time with her family & friends traveling and camping. When she needs to relieve stress, Michelle takes to reading a good book or creating hand-crafted items like jewelry.
Cheryl Saunders has been the mastermind behind the design and production of all marketing materials sent out to our client base since 2007. She also played a significant role in the design elements for our website re-launch in 2012. Cheryl enjoys fishing, watching sports, and all kinds of craft projects.
Sales and Marketing Analyst
Sindy Fisher joined Team Kelco early in 2011 as Manager of Customer Care. She has now transferred her skills into the role as Sales and Marketing Analyst, Sindy enjoys being outdoors with friends and family, and when she can’t be outdoors, she spends her time indoors reading books and watching movies.
With an extensive background in inventory management, Chad joined Team Kelco in April of 2013. He served an important role in our big move to Big Lake. Chad currently serves as Kelco’s Warehouse Manager. He spends his days making sure product is flowing into the facility, onto the shelves, and then right back out to our customers. Chad spends his spare time fishing, hunting and has a passion for working on cars.
Brenda Doud has been employed with Kelco for more than 20 years, and all that time has been dedicated to the customer. From order entry, to inside sales and customer service, she’s has now moved into the warehouse. Along with her family and friends, Brenda enjoys traveling, camping, boating, swimming, and time spent around the campfire.
Michelle Groettum is one of the most versatile members of Team Kelco. After joining us in 1994 solely as a member of Customer Care, Michelle has so willingly taken on many additional job functions. Michelle enjoys working side by side with her sister, Kim, providing essential backup in engraving. She also functions as our Accounts Payable clerk, providing necessary communications with our vast supplier network; all the while still in a support role with our Customer Care department. In her free time, Michelle enjoys photography, scrapbooking, and spending time with her family and friends.
Lewy Scavo is another member of Team Kelco who is on her second round of employment with Kelco. The first time around was in the late 70’s, when she was a receptionist as well as provided support for direct ship order entry. In January of 2012, Lewy returned to expand the ever growing need for support in our Customer Care department, proving that her commitment of providing superior service to our customer is rock solid. In her spare time, Lewy enjoys gardening in her yard, needle point, and considers herself to be a junk store junkie.
Director of IT
Shawn has been working with computers all his life, but joined Kelco in the summer of 2013. He serves as our network manager, applications developer/support, web developer/support and a host of other hats worn by IT folks. Shawn can do it all, and still provide us with top notch, leading edge technological strategies to ensure we are providing our customers with the best customer experience possible. Outside of the office, Shawn enjoys coaching and watching his boys play hockey. He also spends time hunting, camping.